Company Policies and Product Warranty

How To Order

1. If you are an existing Pro-Filer Performance Products Customer, please have your customer number ready.
2. Have your complete mailing and shipping addresses ready. Include name, name of business, street address, zip or postal code and phone number. If paying by credit card, the mailing address must match the credit card billing address.
3. Please have your order ready when calling. Part numbers and descriptions ensure you get exactly what you want. If unsure of the part number our technician can help you.
4. If paying by credit card, we need the following to process your order: name as it appears on the card, card number, expiration date, and the bill to address for your card.
5. Please have a daytime phone number available, so that we may contact you during normal business hours if a problem arises with your order.

Special Orders

All special orders must include a 50% nonrefundable deposit. All special orders are nonrefundable and nonreturnable.

Special orders include but are not limited to:

• Assembled heads
• Solid heads
• Heads with upgraded seats to copper alloy

Prices

Every effort will be made to hold published prices; however, all prices are subject to change without notice. We are not responsible for printing errors in price schedules.

Payment

Credit card orders will have a credit card receipt faxed or emailed over to the customer and must be signed and returned by fax or email before they will be shipped.

We will also accept:

• Paypal
• COD - Cashier's check or money order only

Orders Outside the Continental United States

All orders shipped outside the Continental United States must be pre-paid in US Dollars. No C.O.D. orders will be shipped outside the Continental United States. Any additional duty or tariffs will be the responsibility of the purchaser. Please call to get freight charges.

Returns

No product will be accepted for return without prior authorization from Pro-Filer Performance Products. A 10% restocking fee will be assessed to all returns. No returns will be accepted 30 days after the invoice date.

Claims

All products are counted and inspected by Quality prior to shipment. Claims for damage, shortage, and loss in transit must be made within 5 days of receipt to both the freight carrier and Pro-Filer Performance Products.

Refused Shipments

Customers refusing shipments are subject to a 10% restocking fee in addition as well as freight charges.